Effective Date: 27 July 2026
At RM Silks, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.
1. Returns
We accept returns only under the following circumstances:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- The product delivered is different from the item ordered.
To be eligible for a return:
- The return request must be raised within 48 hours of receiving the order.
- The product must be unused, unwashed and unworn.
- All original tags, labels and packaging must be intact.
- The product should be returned in its original condition.
2. Items Not Eligible for Return
Returns will not be accepted for:
- Products damaged due to misuse or improper handling by the customer.
- Products that have been washed, worn, altered or used.
- Products without original tags or packaging.
- Products returned after the eligible return period.
- Minor colour variations caused by mobile screens, monitor settings or lighting conditions.
- Minor weaving or texture variations that are inherent to handcrafted or fabric products.
3. Return Request Process
To request a return, please contact our customer support with:
- Order Number
- Customer Name
- Mobile Number
- Reason for Return
- Clear photographs or an unboxing video showing the issue
Our team will review your request and respond within 2–3 business days.
4. Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Refund processing may take 5–7 business days, depending on your bank or payment provider.
Shipping charges, if any, are generally non-refundable unless the return is due to our error.
5. Replacement
If the product is found to be damaged, defective or incorrect, we may offer:
- A replacement of the same product (subject to stock availability), or
- A full refund if a replacement is not available.
6. Cancellation Policy
- Orders can be cancelled only before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
If an eligible cancellation is approved, the refund will be processed to the original payment method.
7. Non-Delivery
If your order is returned to us due to:
- Incorrect address
- Incorrect mobile number
- Customer unavailable after repeated delivery attempts
We will contact you to arrange re-dispatch. Additional shipping charges may apply.
8. Quality Assurance
Every product is inspected before dispatch. However, if you receive a damaged or incorrect item, please report it within 48 hours of delivery so we can assist you promptly.
9. Contact Us
For any return or refund-related queries, please contact:
RM Silks
Website: https://rmsilkssarees.com
Phone/WhatsApp: 9345138663
Tamil Nadu, India
