Effective Date: 27 July 2026
Thank you for shopping with RM Silks. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, sales or promotional events, processing times may be slightly longer.
2. Shipping Locations
We currently deliver across India.
For international shipping enquiries, please contact our customer support before placing your order.
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- We may offer Free Shipping on selected products or promotional offers, as announced on our website.
4. Estimated Delivery Time
Estimated delivery timelines are:
- Tamil Nadu: 2–4 business days
- South India: 3–5 business days
- Rest of India: 4–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary depending on your location, courier partner and unforeseen circumstances.
5. Order Tracking
Once your order is shipped, you will receive:
- Shipment confirmation via Email, SMS or WhatsApp (where applicable).
- Tracking ID and courier details to monitor your shipment.
6. Delivery Attempts
Our courier partners will make delivery attempts as per their standard procedures.
If delivery cannot be completed due to an incorrect address, unavailable recipient or repeated failed attempts, the shipment may be returned to us. Any additional shipping charges for re-dispatch may be borne by the customer.
7. Address Accuracy
Customers are responsible for providing accurate:
- Full Name
- Mobile Number
- Complete Shipping Address
- PIN Code
RM Silks is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
8. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Transport disruptions
- Courier partner delays
- Other circumstances beyond our control
RM Silks shall not be held liable for such unavoidable delays.
9. Damaged or Tampered Packages
If your package appears damaged or tampered with at the time of delivery:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact us within 24 hours of delivery with your Order ID and supporting images.
Claims reported after this period may not be eligible for review.
10. Partial Shipments
If your order contains multiple products, they may be shipped separately depending on stock availability or logistics. There will be no additional shipping charge for split shipments unless otherwise communicated.
11. Shipping Restrictions
Certain locations may not be serviceable by our courier partners. In such cases, we will inform you promptly and, if necessary, process a refund for the affected order.
12. Contact Us
For any shipping-related queries, please contact:
RM Silks
Website: https://rmsilkssarees.com
Phone/WhatsApp: 9345138663
Tamil Nadu, India
